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Sept 2008: Praise for PoS-D
Richard Davis, Intermediary Sales Manager for Astra Mortgages is pleased to advise that service standards are now back to normal with over 92% of calls made to Astra being answered within our maximum queue time. Very pleasingly, over 60% of the calls were answered within just 90 seconds! If for any reason we are unable to get to your call within 5 minutes you will be prompted to leave a message. We will get back to you within the hour.