SERVICE STANDARDS CONTINUE TO IMPROVE

Richard Davis, Intermediary Sales Manager for Astra mortgages is delighted to report service standards have improved even further in May with 94.7% of all calls made to Astra being answered within our max queue time of 5 minutes - (April 92%). 70% of all calls in May were answered within a minute! Following reductions in interest rates across a range of both Astra Residential and Buy to Let products, it is very pleasing high standards are being sustained.